At Allegro Pay, where I have worked since September 2022, I hold a multifaceted role as an Engineering Manager, Tech Leader, and Software Engineer. I lead a team of 5 software engineers and oversee two critical products, Onboarding and Customer Processes, essential to Allegro Pay's operations. As a tech leader, I focus on enhancing team knowledge, maintaining technical documentation, writing application code in C# and .NET, and describing complex technical processes through diagrams. Simultaneously, as a team manager, I handle HR-related tasks, foster the professional growth of my team members, and manage our meeting schedule.
Key technologies utilized
During my tenure at Allegro Pay, I've been at the helm of a dynamic tech landscape, harnessing a versatile array of technologies such as C#, Angular, TypeScript, HTML, CSS, MS SQL, PostgreSQL, CosmosDB, Docker, Kubernetes, Azure DevOps, Azure DevOps Pipelines, AKS (Azure Kubernetes Service), Grapfana, Prometheus, and Snowflake. These tools have been instrumental in orchestrating the development and deployment of our systems, enabling us to meet the unique challenges and demands of our projects with precision and efficiency.
Key responsibilities
As an Engineering Manager and Tech Leader, I play a multifaceted role within the organization, ensuring the successful development and maintenance of crucial products critical to Allegro Pay's operations. My responsibilities are as follows:
- Team leadership: I lead a team of 5 software engineers, fostering collaboration and skill development to drive project success.
- Product ownership: I oversee from tech perspective the Onboarding and Customer Processes products, ensuring their efficient and reliable functioning.
- Knowledge management: I develop and maintain collective team knowledge to enhance productivity and address complex technical challenges effectively.
- Documentation: I compile and update technical documentation to ensure comprehensive project records and knowledge sharing.
- Coding: I actively contribute by writing code in C# and .NET, setting a high standard for technical excellence.
- Personnel management: I handle HR-related tasks related to team members, such as onboarding and development planning.
- Professional growth: I nurture the professional growth of my team members through mentorship and guidance.
- Meeting planning: I strategize and orchestrate essential team meetings to foster collaboration and productivity.
Projects
Onboarding and Customer processes
As the manager responsible for the Onboarding Process at Allegro Pay, I oversee a crucial phase of our operations. This process seamlessly guides new users through creating an account, completing the worthiness assessment, and establishing their user identity—all achieved through a straightforward and user-friendly form.
Within the Customer Processes area, I oversee all aspects of the customer journey after the onboarding phase. This encompasses various post-sales activities and interactions, including account management, support, and service delivery. This area plays a pivotal role in the success and satisfaction of our customers and contributes significantly to the overall performance of Allegro Pay.
Both of these areas are fundamental to the functioning and growth of Allegro Pay. I am committed to ensuring that they operate efficiently, effectively, and in alignment with our strategic goals.